Stahls Reviews

Stahls.com is renowned for its CAD-CUT® heat transfer vinyl, Hotronix® heat presses, and a variety of other apparel decoration supplies. Among the popular products are CAD-COLOR® digital materials, printable heat transfers, and fabrics. The services offered include custom digital transfers, custom cut transfers, and letters, numbers, and designs. For equipment needs, Stahls' provides cutters, print/cut systems, and direct-to-garment printers. Additionally, they offer educational resources and support to help customers grow their custom apparel business. The website features trendy products like Chenille Patches and CAD-CUT® Metallic Puff HTV, which add unique styles and finishes to apparel. Stahls' also provides free design resources, allowing users to create custom designs with ease. The company's commitment to quality and innovation has made it a trusted name in the sportswear, custom apparel, and promotional products industries.

Stahls.com accepts a variety of payment options for customer convenience. Customers can use credit cards to make purchases. For those seeking credit facilities, Stahls' offers a net 30 account, which allows businesses to buy now and pay later, subject to credit approval. Applications for both credit card terms and NET30 terms can be downloaded from the Stahls' website. Payments can also be made by mail or over the phone with Stahls’ Financial Services. It is important to note that all orders must be prepaid unless other arrangements have been made with the company. For online shoppers, Stahls' provides the ability to securely store multiple credit cards on their account, streamlining the checkout process for faster transactions.

Stahls.com has a 30-day return policy for most items, with a request for return authorization required within this timeframe. Products must be in their original condition, and returns are only accepted with a Return Authorization Number (RA) issued by Customer Service. Depending on the nature of the return, a restocking fee may apply. For complete rolls or yardage, a 20% restocking fee is charged if returned damage-free and prepaid freight within 30 days. Custom products, software, cutters, inks, CDs, and custom platens are non-returnable. Damaged packages must be reported immediately and kept in original packaging for carrier evaluation. For Hotronix® Heat Press Equipment, returns require prior approval and are subject to a 20% restock fee and a re-box/test fee. Blank apparel returns may incur a 20% restocking fee plus shipping charges, and all returns must be prepaid. Stock letters and numbers can be returned damage-free within 30 days, potentially with a restocking fee. Shipping policies include free FedEx Ground shipping on orders over $199 in the contiguous United States and over $250 in Canada. Orders received by 1:00 pm Mountain Time are shipped the same day, and express shipping options are available. Stahlsac.com offers a 14-day return policy for items purchased online, with original packaging and tags required, and return shipping costs at the buyer's expense.

Access to educational resources on Stahls.com can be gained by registering for an online account. Once registered, users can browse through a variety of help and video education materials, including tips, tools, and tricks for successful heat printing. The website offers material resources, e-books, application charts, and equipment resources. Additionally, Stahls' provides a chatbot named S.E.A.N. (Stahls' Education and Assistance Navigation) to help find answers to specific questions. For more hands-on learning, the STAHLS’ Entrepreneurial Training Program offers an innovative and flexible program designed to grow an adult education program.

To securely store credit card information on Stahls.com, one must first set up an online account. After logging in, navigate to the My Credit Cards section under the My Account menu. Here, the option to Add New Card will be available. Upon selecting this, enter the credit card details and ensure to save changes to store the information securely. This feature allows for the storage of multiple credit cards, making future checkout processes more convenient. It is also possible to update or delete credit card information at any time to manage the stored details effectively.

No, custom items cannot be returned. Custom designs and items cut to order from non-stock colors, styles, or fabrics are non-returnable.

Stahls.com offers three main product categories - Materials, Services, and Equipment.

To make a return, you must first obtain a Return Authorization Number (RA). All returned merchandise should be in its original condition, and the RA number must be denoted on the outside package. A letter explaining the reason for requesting a refund or exchange should also be enclosed.

Stahls' Materials category offers CAD-CUT® heat transfer vinyl and twill, CAD-Color® digital materials, printable heat transfers, and other fabrics.

Stahls' Services category offers letters, numbers, and designs; custom digital transfers; and custom cut transfers.